Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. Customers are responsible for the postage costs to return items unless the product is damaged or incorrectly sent. 

To start a return, you can contact us at  contact@glownestandco.com.au. Ensure you include your full name, order number, and details of the product(s) you would like to return. We will be in touch with the next steps within 3 business days. Items sent back to us without first requesting a return will not be accepted.

Products returned will be inspected and we will notify you if the refund is approved. Approved refunds will be automatically processed to your original payment method. Shipping charges cannot be refunded.

Please note, it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@glownestandco.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.